Privacy Policy
Carpet Cleaning Ottawa respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect through this website, carpetcleaningottawaco.ca, how we use it, and the choices available to you, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you submit a quote request or contact form on this site, we collect the information you provide directly, such as your name, phone number, email address, property address and a description of the service you're asking about. We do not collect payment information through this website.
Website Analytics
This site uses standard website analytics tools (such as Google Analytics 4 and Microsoft Clarity) to understand how visitors use the site – which pages are viewed, how long visitors stay, and general navigation patterns. These tools use cookies and similar technologies and may collect information such as your approximate location (based on IP address), browser and device type, and on-site behaviour. This information is used in aggregate to improve the website and is not used to identify you personally.
How We Use Your Information
Information submitted through a contact or quote form is used solely to respond to your request, schedule an appointment, and provide the service you've asked about. We do not sell your personal information to third parties. We may share information with subcontractors or service providers directly involved in fulfilling your request (such as a scheduling or invoicing tool), and only to the extent necessary for that purpose.
Cookies and Opt-Outs
You can disable cookies through your browser's settings at any time, though doing so may affect how some parts of this website function. To opt out of Google Analytics tracking specifically, Google provides a browser add-on at the Google Analytics Opt-out page. Microsoft Clarity tracking can similarly be limited through your browser's cookie and tracking-prevention settings.
Data Retention and Security
We retain the information you submit only as long as reasonably necessary to respond to your request or, if you become a customer, to maintain a record of the service provided. We take reasonable technical and administrative steps to protect the information you share with us from unauthorized access.
Your Rights
Under PIPEDA, you have the right to ask what personal information we hold about you, request a correction, or request that it be deleted, subject to any legal or business record-keeping requirements. To make a request, contact us using the details below.
Contact Us
Questions about this privacy policy or how your information is handled can be directed to us by phone at (343) 326-7783 or by email at info@carpetcleaningottawaco.ca.
This policy may be updated from time to time to reflect changes in our practices or in applicable law. The version posted on this page is always the current one.